Toronto Pearson is Canada’s largest airport, North America’s most-connected international airport, and the fifth most-connected airport in the world. It has grown to be a global hub, providing direct flights to three quarters of the world’s economies and facilitating some 330,000 jobs across Ontario. The safety and security of the travelling public is the foundation upon which the airport’s strong growth is built. As such, Pearson and industry partner, the Canadian Air Transport Security Authority (CATSA), are prioritizing the safe, secure, and efficient movement of passengers through the airport by focusing on innovative processes and technologies for passenger screening.
A partnership for safety, security, and innovation
CATSA is the government agency responsible for security screening at Canada’s airports, and has partnered with Pearson on the implementation of 30 new CATSA Plus screening lines at the
airport. CATSA Plus incorporates high-performance security screening lines designed to enhance security effectiveness and improve the customer experience. CATSA Plus enhances security effectiveness by tracking items through the screening process and automatically separating those items requiring search.
The new lines have enhanced divesting and repacking features that provide more time for those passengers who need it, while allowing more experienced travellers to continue through the rest of the screening process. Passenger traffic at Pearson is expected to grow to some 85 million passengers per year by the mid-2030s, and CATSA Plus effectively supports this growth through enhanced security and improved efficiency.
Pearson and industry partner, CATSA, are prioritizing the safe, secure, and efficient movement of passengers through the airport by focusing on innovative processes and technologies for passenger screening.
Ranshaw Meyers and Sandy Caletti are Service Delivery Managers at CATSA. Both were instrumental in the implementation of CATSA Plus at Pearson. “The new screening concept helps make it possible for us to offer passengers the best possible customer experience,” says Meyers.
Pearson was recently named Best Large Airport in North America serving more than 40 million annual passengers for the second year in a row by the Airports Council International’s Airport Service Quality program, and Caletti notes that customer service is also a consideration for CATSA. “Our partnership with Pearson on CATSA Plus is a great example of how we’re finding innovative ways to address growth,” she says. “Security, efficiency, and an improved passenger experience go hand-in-hand for us.”
“Passengers can count on Pearson to get them where they’re going safely, smoothly, and reliably because of CATSA’s commitment to providing better screening solutions through technology, process improvement and developing strong partnerships,” adds Meyers.
