Chief Technology Officer, Tulip
Easy-to-use, intuitive mobile applications transform omnichannel experiences.
The COVID-19 pandemic changed how consumers shop and interact with retailers. Tulip provides solutions that help brands adapt and thrive in this rapidly-changing shopping environment.
Tulip delivers simple-to-use, omnichannel mobile solutions that enable all aspects of the retail experience, including clienteling, live chat, assisted selling, curbside pickup, and checkout.
“During the pandemic, we saw customer behaviours, needs, and preferences change, as they began to look for more personalized and seamless omnichannel experiences,” says Tony Salomone, Chief Technology Officer at Tulip. “Retailers were forced to reevaluate their investments and business strategies. We also saw new technologies help retailers stay connected with customers online and drive sales.”
For example, Tulip designed five new products, including Video Chat and Remote Clienteling, to help retailers engage with customers and support store closures. The company is now helping brands welcome customers back into stores safely and conveniently through appointment booking and fulfillment.
“The shopping journey will continue to evolve as stores reopen and customer behaviours and desires adjust,” says Salomone. “We’re committed to guiding connected stores in helping them find innovative technology solutions to strengthen customer relationships and increase revenue.”